ADA Grievance Procedure

GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT (ADA)

The grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). The City of Tamarac established the following internal procedure to ensure the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of its services, activities, programs, or benefits by the City. This grievance procedure is adopted pursuant to the regulations implementing Title II of the Americans with Disabilities Act (ADA). 28 C.F.R. Section 35.107.

Complaints related to public services, activities, programs, or facilities pertaining to Title II of the ADA should be addressed to:

📄HOW IT WORKS

File an ADA Complaint

Who Can File:  The complaint should be submitted by the person affected (the grievant) or someone acting on their behalf.
Deadline to File:  Submit the complaint within sixty (60) calendar days of the alleged violation.
How to File: The complaint should be in writing and include:

• ✓ Name, address, and phone number of the complainant
• ✓ Location, date, and description of the issue

Note: Alternate filing methods (e.g., personal interviews or audio recordings) are available upon request for individuals with disabilities.

What Happens After You File

1. 1️⃣ Initial Contact (within 15 days):  Timothy Crowley, ADA Coordinator, or his designee will contact you to discuss the complaint and possible solutions.

2. 2️⃣ Response (within 15 days of discussion):  You’ll receive a written response explaining the City’s position and offering resolution options. Accessible formats (e.g., large print, Braille, audio) are available upon request.

If You’re NOT Satisfied If the response by Timothy Crowley, ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant may appeal the decision in writing within fifteen (15) calendar days after receipt of the response to the City Manager or his designee. 

Appeal Process:

1. Contact within fifteen (15) days of appeal:  The City Manager or designee will reach out to discuss the issue.
2. Final Response within fifteen (15) days of meeting:  A written response will be provided, in an accessible format if needed, with the final resolution.

Record Keeping

All complaints, appeals, and responses will be kept on file by the City of Tamarac for at least two (2) years.

⚠️ Employment-Related Complaints

If your complaint involves employment practices, please direct it to: