The City of Tamarac, alongside the City of Miami Beach, the Lee County Tax Collector’s Office, and Amazon Web Services (AWS), has been named a finalist for the Collaboration of the Year Award at the South Florida Tech Hub 2025 Golden Palm Awards.
The City of Tamarac is proud to announce that its partnership with the City of Miami Beach, the Lee County Tax Collector’s Office, and Amazon Web Services (AWS) has been nominated for the Collaboration of the Year Award at the upcoming South Florida Tech Hub 2025 Golden Palm Awards, taking place on Thursday, August 28, 2025, in Oakland Park, Florida.
This prestigious award celebrates partnerships that drive innovation and create meaningful impact in South Florida’s technology community. Together, Tamarac and its partners co-founded the Amazon Connect State of Florida Government User Group in April 2025—the first government-specific Amazon Connect user group in the nation.
The initiative grew out of Tamarac’s launch of a cloud-based, AI-powered omni-channel contact center in 2024, designed to transform how residents engage with the City through voice, SMS, web chat, and video. Recognizing the need for collaboration, Tamarac partnered with Miami Beach, the Lee County Tax Collector’s Office, and AWS to create a statewide community of practice.
The group has already produced measurable outcomes, including:
Multilingual service delivery: supporting inclusive call flows in eight languages.
Emergency alert integration: enabling automated hurricane and emergency notifications.
AI-driven automation: improving customer service responsiveness and reducing wait times.
Today, the group has grown to 16 members and is recognized by AWS as a model for public sector collaboration. AWS plans to replicate this innovative approach nationwide.
The City of Tamarac is honored to be recognized alongside its partners for this groundbreaking effort to improve government-citizen engagement through technology.