The City of Tamarac has been spotlighted by Amazon Web Services (AWS) for its innovative use of Amazon Connect and AI technologies to modernize services, deliver multilingual support, and elevate the customer experience across all communication channels.
The City of Tamarac continues to gain national recognition for its forward-thinking approach to technology and resident engagement. Amazon Web Services (AWS) has published a featured article on the AWS Public Sector Blog titled “How the City of Tamarac Transformed Resident Experience with Amazon Connect,” highlighting Tamarac’s successful deployment of a next-generation, AI-driven contact center.
The article showcases how Tamarac implemented Amazon Connect, Amazon Q, and AWS generative AI services to create a streamlined, multilingual, and omnichannel customer experience. Through this platform, residents can now access support via voice, SMS, web chat, email, and video—allowing the City to meet the community where they are and provide faster, more personalized service.
A standout achievement highlighted in the article is the City’s new AI-powered virtual assistant, which now resolves nearly 20% of incoming calls without requiring staff intervention. This capability enables staff to focus on more complex needs while reducing wait times and improving service quality for the community.
AWS also recognized Tamarac’s measurable impact on resident satisfaction, noting that the City’s customer service rating climbed to 77%, outperforming both state and national averages. The platform also enhances service reliability during emergencies by providing consistent, multilingual communication when residents need it most.
The feature underscores Tamarac’s long-term cloud-first strategy and ongoing commitment to innovation—including future plans to expand AI capabilities, integrate smart city sensors, and continue enhancing transparency and accessibility for all residents.
This recognition by AWS reinforces the City’s leadership in modernizing government services and reflects Tamarac’s dedication to using technology as a strategic tool to improve daily life for its community.